About Legacy Lifecare Consulting
Legacy Lifecare Consulting was formed to address the specialized needs of mission and values-driven organizations. While the senior care industry has changed over time, these organizations’ missions have remained constant: to provide high quality, compassionate care that echoes organizational history and values. With ongoing changes to regulatory provisions and reporting requirements, Legacy Lifecare Consulting is the ideal partner and advocate for values-driven companies seeking to thrive in a dynamic environment. Our goal is to support and mentor other organizations while ensuring that their identity and mission remain reflected in its care and operations. Legacy Lifecare Consulting brings a balance of resources and range of experience, developing and implementing well-regarded and defined systems of operation that are custom-designed for each partner’s needs.
What makes us unique is that we are not just consultants; we also own and operate high-quality, values-driven skilled nursing facilities, assisted living residences and home and community-based care providers. Our advice and counsel is not based solely on what we think might work, but rather is informed by what we have actually seen work in different settings. Further, we intimately understand the challenge of balancing mission and values with the need for efficient, disciplined operations, and bring that perspective to everything that we do.
Talk to us. You may be surprised by our fresh approach.
BUSINESS DEVELOPMENT & STRATEGY
To improve our census, we need to communicate our success stories. Our business development teams will provide crucial support to help open new doors for admissions through a comprehensive communications plan approach.
- Strategic marketing plan
- Website promotional strategies
- Admissions process and documentation
- Post-acute network and development
- Managed care contracting
- Relationship building
- Social media and PR
- Census building
- Sales training
CLINICAL OVERSIGHT & EDUCATION
As the complexity of our patient and resident populations increase, our best assets are our experienced employees who truly understand our mission. In addition, our environment has become more challenging with the emergence of new infection control standards and safety requirements. State and federal policies change on a near-daily basis, impacting our delivery of services. We can help get pertinent information to your teams in a timely manner.
- Survey preparation, clinical audits and mock surveys
- CNA training program development
- Mandatory annual training
- Documentation training
- Monthly training calendar and collateral materials
- Clinical reimbursement (MDS/PDPM, MMQ, CMI) strategies
FINANCE
Streamlined financial and reporting systems will lead to improved financial results and a healthy bottom line. Our financial team is comprised of distinguished individuals who have owned and managed, as well as consulted with, successful senior living organizations. With extensive banking, investment, accounting and healthcare experience, our partnership will provide you with the best and the brightest financial minds in the industry.
- Financial reporting (management, governance, lenders)
- Cash management and forecasting
- Revenue cycle systems, management, and monitoring
- Financial assessment including benchmarking, recommendations, and monitoring
- Financial feasibility, forecasting, and “what if” analysis
- Accounting software selection
- Refinancing assistance
OPERATIONS MANAGEMENT
In our post-COVID world, new requirements have been inserted into our day-to-day operations. How do we manage family communication? How do we handle our infection control status? How do we find highly trained staff? Let us help you implement systems to significantly improve your overall operations.
- Staffing and recruitment
- Testing and reporting
- Life safety and physical plant assessment
- Leadership training
- Operations review and assessment
- Program development
- Crisis management
- Policies and procedures
PERFORMANCE IMPROVEMENT
Led by an internationally recognized team, our performance improvement programs will not only address regulatory requirements but will also help you understand the quality of your programming and services.
- Patient/resident/staff satisfaction surveys
- Dashboard development for key financial and operational metrics
- COVID reporting
- Cost containment
